Annual Maintenance Contract (AMC)

We at Integrated Business solutions (IBS) realize that it is not easy and affordable for all business's to staff a reliable and effective information technology department. Maintenance Contracts is most suitable to any small / medium sized business that does not require a full time technical support staff. With a Maintenance Agreement, you can afford the same support and technology expertise as a large corporation.

The Computer Hardware and Networking division of Integrated Business solutions (IBS) provides complete solution of Computer and Networking annual contract basis. We have well experienced and certified engineers for our field work and service centre. All support engineers are certified i.e. MCSE, MCSD, CCNA, and CCNP.

If you are concerned about repair and maintenance costs, we offer annual maintenance contracts. Our highly skilled engineers install, maintain and repair Windows-based Servers, PCs, Macintosh computers, terminals, modems, and network connections.

There are however, certain things that you must know about these contracts before you actually get into one.

HARDWARE: This includes the actual components of your PC, ie., the hard disk, monitor, mouse, keyboard, floppy disk drive and zip disk drive etc. The AMC should cover all possible hardware related problems.

NETWORKING::This would cover all the networking related problems, dealing with Routers, Switches, HUBS and cables etc.

SOFTWARE: This includes an AMC for all the software related issues such as Operating Systems, Mail Software, Database software etc. It is advised that one should always buy licensed and legal software to prevent any software issues and it also makes maintenance easier as the software company will provide you with a new copy in case the older one gets damaged or crashes.

We offer two types of Annual Maintenance Services:

Non- Comprehensive AMC

Non-comprehensive AMC includes repair & services only with cost of defective to be borne by the customer.

Comprehensive AMC

Comprehensive AMC’s includes all parts (Here, you are not charged separately for the labor or for the parts replaced).

You can utilize our Web page www.ibs.com.sa or call (03-867-0570) our customer service team to help you find the information and details you need for a quick and easy IT solution.

We would be happy to discuss the solutions with you in the above said fields of expertise.